A consolidated read across 434 reviews. Use the sub-tabs to drill into specific lenses.
A consolidated read across 434 reviews. Click any chart to drill in.
Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).
Each pillar's gap score, mention count, and average sentiment.
14 of 434 reviews (3.2%) mention billing negatively, 26 total mentions. 3% of reviews (14/434) mention billing negatively (avg sentiment -0.09)
10 of 434 reviews (2.3%) mention pricing negatively, 17 total mentions. 2% of reviews (10/434) mention pricing negatively (avg sentiment -0.12)
32 of 434 reviews (7.4%) mention communication negatively, 71 total mentions. 7% of reviews (32/434) mention communication negatively (avg sentiment +0.08)
46 of 434 reviews (10.6%) mention professionalism negatively, 188 total mentions. 11% of reviews (46/434) mention professionalism negatively (avg sentiment +0.47)
46 of 434 reviews (10.6%) mention service quality negatively, 238 total mentions. 11% of reviews (46/434) mention service quality negatively (avg sentiment +0.55)
5 of 434 reviews (1.2%) mention product quality negatively, 10 total mentions. 1% of reviews (5/434) mention product quality negatively (avg sentiment +0.01)
9 of 434 reviews (2.1%) mention appointment scheduling negatively, 27 total mentions. 2% of reviews (9/434) mention appointment scheduling negatively (avg sentiment +0.32)
2 of 434 reviews (0.5%) mention other negatively, 49 total mentions. 2 of 434 reviews mention other negatively (avg sentiment -0.03)
Which aspects pull the rating up — and which drag it down. Range −1 to +1.
What customers love about the brand.
What customers warn each other about.
Responding to negative reviews increases consumer trust by 45%.