A consolidated read across 250 reviews. Use the sub-tabs to drill into specific lenses.
A consolidated read across 250 reviews. Click any chart to drill in.
Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).
Each pillar's gap score, mention count, and average sentiment.
16 of 250 reviews (6.4%) mention communication negatively, 24 total mentions. 6% of reviews (16/250) mention communication negatively (avg sentiment -0.39)
19 of 250 reviews (7.6%) mention appointment scheduling negatively, 43 total mentions. 8% of reviews (19/250) mention appointment scheduling negatively (avg sentiment -0.02)
20 of 250 reviews (8%) mention customer service negatively, 48 total mentions. 8% of reviews (20/250) mention customer service negatively (avg sentiment +0.11)
22 of 250 reviews (8.8%) mention wait time negatively, 70 total mentions. 9% of reviews (22/250) mention wait time negatively (avg sentiment +0.20)
3 of 250 reviews (1.2%) mention billing negatively, 7 total mentions. 1% of reviews (3/250) mention billing negatively (avg sentiment -0.17)
Which aspects pull the rating up — and which drag it down. Range −1 to +1.
What customers love about the brand.
What customers warn each other about.
Responding to negative reviews increases consumer trust by 45%.
15 of 250 reviews (6%) mention staff friendliness negatively, 56 total mentions. 6% of reviews (15/250) mention staff friendliness negatively (avg sentiment +0.35)
4 of 250 reviews (1.6%) mention professionalism negatively, 10 total mentions. 2% of reviews (4/250) mention professionalism negatively (avg sentiment +0.14)
7 of 250 reviews (2.8%) mention service quality negatively, 26 total mentions. 3% of reviews (7/250) mention service quality negatively (avg sentiment +0.28)
4 of 250 reviews (1.6%) mention pricing negatively, 15 total mentions. 2% of reviews (4/250) mention pricing negatively (avg sentiment +0.28)
1 of 250 reviews (0.4%) mention other negatively, 23 total mentions. 1 of 250 reviews mention other negatively (avg sentiment +0.01)