Filter, slice, and pivot every data point Crescendo collects. Drill into any cell to re-slice the dashboard. Everything below — chat, competitor radar, recommendations — stays in sync.
Sentiment
Star range
Platform
Time range
Search review text
Top themes (330 unique)
Reputation pulse
Lucali — 4.0★ across 250 reviews
Rating, sentiment, volume over time
Last 10
3.90★
Recent cohort
Lifetime
4.02★
All-time
Trend
-0.12
Down
Category × sentiment
Click any cell to drill in — the chart on the left re-slices.
Your line is bold; each competitor is a dashed overlay. Look for spokes where a competitor juts past you — those are the stealable wins, ranked by gap size in the Reputation tab.
Category sentiment vs competitors
Thick teal line = you. Look for spokes where you're noticeably below a competitor — those are stealable wins.
PERSONA BREAKDOWN
Who's actually leaving these reviews
Cohorts derived from review patterns, sorted by share. Each row shows persona size, avg rating, estimated LTV, and churn risk.
Persona matrix — volume vs rating
X-axis: % of reviews · Y-axis: avg rating · Size: review count. Full detail on the Reputation tab.
7 cohorts derived from review patterns — sorted by share. LTV and risk model how much each cohort is worth, and how much you stand to lose if they churn.
The Wavering Customer23.2% of reviewers 3.9~$1,554 LTVmed risk
The Casual Enjoyer18.8% of reviewers 4.7~$2,810 LTVlow risk
The Process Frustrated16.4% of reviewers 2.4~$696 LTVhigh risk
The Satisfied Regular15.2% of reviewers 4.9~$3,713 LTVlow risk
The Hype Believer14.8% of reviewers 4.4~$2,737 LTVlow risk
The Comparison Critic7.6% of reviewers 2.6~$651 LTVhigh risk
The Authentic Validator5.2% of reviewers 4.8~$3,906 LTVlow risk
STRATEGIC RECOMMENDATIONS
What we'd build if we ran this business
Five to seven projects, ranked by estimated annual dollar impact. Regenerate any project for a different angle — Crescendo won't repeat what's already in the list.
Projects · ranked by dollar impact
Scope · outcome · why now · expand any card for the full detail
1Growth·$5-10K effort·3-4 weeks
What we'd build
Pizza Excellence Upsell Recommendation AI
Personalized ordering assistant that leverages Lucali's pizza quality reputation to drive higher ticket sizes.
Expected outcome
Increase average ticket by 12-18% by converting praise themes into actionable upsells
Why now
20 mentions of 'excellent pizza' and 7 'exceptional pizza' reviews show strong product reputation that's not being leveraged for revenue optimization.
Cost of inaction
Without intelligent upselling, Lucali leaves an estimated $3-5 per order on the table. With 500 monthly orders, that's $1,500-2,500/month in unrealized revenue from existing traffic.
~$194k/yr lift
2Visibility·$5-10K effort·3-4 weeks
What we'd build
Brooklyn Pizza Institution Content Pipeline
AI content engine that generates Brooklyn pizza authenticity content targeting the 6 missing search phrases customers actually use.
~$145k/yr lift
3Reputation·$10-15K effort·4-6 weeks
What we'd build
AI Service Recovery & Brand Voice Engine
Custom AI that responds to negative reviews in Lucali's voice while escalating service recovery opportunities internally.
~$113k/yr lift
4Operations·$5-10K effort·2-4 weeks
What we'd build
Wait Time Communication & Expectation Engine
Smart queueing system that texts real-time wait estimates and manages expectations to reduce walkouts and complaints.
~$81k/yr lift
5Operations·$3-5K effort·2-3 weeks
What we'd build
Cash-Only Experience Optimization System
Smart pre-visit communication and payment guidance system that reduces cash-only friction and improves arrival readiness.
~$81k/yr lift
6Intelligence·$10-15K effort·4-6 weeks
What we'd build
Conditional Supporter Win-Back Analytics Engine
Customer intelligence system that identifies and re-engages the 40% who appreciate quality but are frustrated by operations.