REPUTATION DASHBOARD · 170 JOHN ST, NEW YORK, NY 10038

Old Mates Pub

A consolidated read across 448 reviews. Use the sub-tabs to drill into specific lenses.

OVERVIEW · KEY METRICS

The board-room view

A consolidated read across 448 reviews. Click any chart to drill in.

Average rating

4.5 ★

on 448 reviews

Reviews captured

448

0.16 ★

Last 10 vs lifetime · 4.30 vs 4.46

Response rate

0% on negative reviews

Health score

Grade B

Rating distribution

Sentiment

Mixed39
Neutral156
Negative44
Positive209

Gap analysis

Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).

Top gaps · higher = bigger problem

Each pillar's gap score, mention count, and average sentiment.

Communication: 79/100sentiment -0.75
8 of 448 reviews (1.8%) mention communication negatively. 2% of reviews (8/448) mention communication negatively (avg sentiment -0.75)
Professionalism: 56/100sentiment -0.42
10 of 448 reviews (2.2%) mention professionalism negatively, 14 total mentions. 2% of reviews (10/448) mention professionalism negatively (avg sentiment -0.42)
Pricing: 48/100sentiment -0.27
16 of 448 reviews (3.6%) mention pricing negatively, 25 total mentions. 4% of reviews (16/448) mention pricing negatively (avg sentiment -0.27)
Wait Time: 39/100sentiment -0.23
7 of 448 reviews (1.6%) mention wait time negatively, 12 total mentions. 2% of reviews (7/448) mention wait time negatively (avg sentiment -0.23)
Security: 28/100sentiment -0.95
1 of 448 reviews (0.2%) mention security negatively. 1 of 448 reviews mention security negatively (avg sentiment -0.95)
Service Quality:

Category sentiment

Which aspects pull the rating up — and which drag it down. Range −1 to +1.

Location
Strongly positive
+0.82
62 mentions
Communication
Strongly negative
−0.75
8 mentions
Facility
Strongly positive
+0.73
185 mentions
Product Quality
Mostly positive
+0.64
187 mentions
Staff Friendliness
Mostly positive
+0.58
100 mentions
Customer Service
Mostly positive
+0.45
64 mentions
Professionalism
Mostly negative
−0.42
14 mentions
Billing
Mostly negative
−0.39
4 mentions
Service Quality
Mostly positive
+0.32
56 mentions
Pricing
Slightly negative
−0.27
25 mentions
Wait Time
Slightly negative
−0.23
12 mentions
Other
Slightly positive
+0.13
60 mentions
Cleanliness
Neutral
−0.05
2 mentions
Appointment Scheduling
Neutral
−0.02
3 mentions
Security
Low sample · needs more data
Strongly negative
−0.95
1 mention
Atmosphere
Low sample · needs more data
Strongly positive
+0.88
4 mentions

Rating trend

Review volume

Top praise themes

What customers love about the brand.

Top complaint themes

What customers warn each other about.

Response rate by sentiment · overall 0%

Responding to negative reviews increases consumer trust by 45%.

44 unanswered negatives

These reviews have no owner response and are actively damaging your reputation. Studies show responding to negative reviews increases consumer trust by 45%.

17 of 448 reviews (3.8%) mention service quality negatively, 56 total mentions. 4% of reviews (17/448) mention service quality negatively (avg sentiment +0.32)

Product Quality: 22/100sentiment +0.64

23 of 448 reviews (5.1%) mention product quality negatively, 187 total mentions. 5% of reviews (23/448) mention product quality negatively (avg sentiment +0.64)

Billing: 18/100sentiment -0.39

3 of 448 reviews (0.7%) mention billing negatively, 4 total mentions. 1% of reviews (3/448) mention billing negatively (avg sentiment -0.39)

Other: 10/100sentiment +0.13

4 of 448 reviews (0.9%) mention other negatively, 60 total mentions. 1% of reviews (4/448) mention other negatively (avg sentiment +0.13)

Cleanliness: 6/100sentiment -0.05

1 of 448 reviews (0.2%) mention cleanliness negatively, 2 total mentions. 1 of 448 reviews mention cleanliness negatively (avg sentiment -0.05)

Appointment Scheduling: 4/100sentiment -0.02

1 of 448 reviews (0.2%) mention appointment scheduling negatively, 3 total mentions. 1 of 448 reviews mention appointment scheduling negatively (avg sentiment -0.02)