A consolidated read across 1000 reviews. Use the sub-tabs to drill into specific lenses.
A consolidated read across 1000 reviews. Click any chart to drill in.
Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).
Each pillar's gap score, mention count, and average sentiment.
32 of 1,000 reviews (3.2%) mention communication negatively, 43 total mentions. 3% of reviews (32/1000) mention communication negatively (avg sentiment -0.48)
24 of 1,000 reviews (2.4%) mention professionalism negatively, 35 total mentions. 2% of reviews (24/1000) mention professionalism negatively (avg sentiment -0.32)
31 of 1,000 reviews (3.1%) mention wait time negatively, 62 total mentions. 3% of reviews (31/1000) mention wait time negatively (avg sentiment -0.02)
77 of 1,000 reviews (7.7%) mention service quality negatively, 235 total mentions. 8% of reviews (77/1000) mention service quality negatively (avg sentiment +0.25)
36 of 1,000 reviews (3.6%) mention billing negatively, 81 total mentions. 4% of reviews (36/1000) mention billing negatively (avg sentiment -0.01)
58 of 1,000 reviews (5.8%) mention staff friendliness negatively, 164 total mentions. 6% of reviews (58/1000) mention staff friendliness negatively (avg sentiment +0.27)
17 of 1,000 reviews (1.7%) mention appointment scheduling negatively, 35 total mentions. 2% of reviews (17/1000) mention appointment scheduling negatively (avg sentiment -0.04)
57 of 1,000 reviews (5.7%) mention customer service negatively, 172 total mentions. 6% of reviews (57/1000) mention customer service negatively (avg sentiment +0.31)
1 of 1,000 reviews (0.1%) mention inventory management negatively. 1 of 1000 reviews mention inventory management negatively (avg sentiment -0.88)
68 of 1,000 reviews (6.8%) mention product quality negatively, 582 total mentions. 7% of reviews (68/1000) mention product quality negatively (avg sentiment +0.60)
1 of 1,000 reviews (0.1%) mention staffing negatively. 1 of 1000 reviews mention staffing negatively (avg sentiment -0.85)
51 of 1,000 reviews (5.1%) mention facility negatively, 496 total mentions. 5% of reviews (51/1000) mention facility negatively (avg sentiment +0.62)
26 of 1,000 reviews (2.6%) mention pricing negatively, 101 total mentions. 3% of reviews (26/1000) mention pricing negatively (avg sentiment +0.32)
2 of 1,000 reviews (0.2%) mention other negatively, 151 total mentions. 2 of 1000 reviews mention other negatively (avg sentiment +0.04)
Which aspects pull the rating up — and which drag it down. Range −1 to +1.
What customers love about the brand.
What customers warn each other about.
Responding to negative reviews increases consumer trust by 45%.