A consolidated read across 50 reviews. Use the sub-tabs to drill into specific lenses.
A consolidated read across 50 reviews. Click any chart to drill in.
Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).
Each pillar's gap score, mention count, and average sentiment.
1 of 50 reviews (2%) mention billing negatively. 2% of reviews (1/50) mention billing negatively (avg sentiment -0.95)
1 of 50 reviews (2%) mention communication negatively. 2% of reviews (1/50) mention communication negatively (avg sentiment -0.95)
2 of 50 reviews (4%) mention customer service negatively, 6 total mentions. 4% of reviews (2/50) mention customer service negatively (avg sentiment +0.35)
1 of 50 reviews (2%) mention other negatively, 15 total mentions. 2% of reviews (1/50) mention other negatively (avg sentiment -0.07)
Which aspects pull the rating up — and which drag it down. Range −1 to +1.
What customers love about the brand.
What customers warn each other about.
Responding to negative reviews increases consumer trust by 45%.