A consolidated read across 250 reviews. Use the sub-tabs to drill into specific lenses.
A consolidated read across 250 reviews. Click any chart to drill in.
Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).
Each pillar's gap score, mention count, and average sentiment.
6 of 250 reviews (2.4%) mention billing negatively. 2% of reviews (6/250) mention billing negatively (avg sentiment -0.80)
7 of 250 reviews (2.8%) mention communication negatively, 8 total mentions. 3% of reviews (7/250) mention communication negatively (avg sentiment -0.54)
17 of 250 reviews (6.8%) mention pricing negatively, 27 total mentions. 7% of reviews (17/250) mention pricing negatively (avg sentiment -0.22)
3 of 250 reviews (1.2%) mention wait time negatively, 8 total mentions. 1% of reviews (3/250) mention wait time negatively (avg sentiment +0.21)
3 of 250 reviews (1.2%) mention professionalism negatively, 11 total mentions. 1% of reviews (3/250) mention professionalism negatively (avg sentiment +0.45)
1 of 250 reviews (0.4%) mention cleanliness negatively, 2 total mentions. 1 of 250 reviews mention cleanliness negatively (avg sentiment +0.05)
1 of 250 reviews (0.4%) mention other negatively, 7 total mentions. 1 of 250 reviews mention other negatively (avg sentiment -0.01)
Which aspects pull the rating up — and which drag it down. Range −1 to +1.
What customers love about the brand.
What customers warn each other about.
Responding to negative reviews increases consumer trust by 45%.