REPUTATION DASHBOARD · 132 2ND AVE, NEW YORK, NY 10003

Café Maud

A consolidated read across 547 reviews. Use the sub-tabs to drill into specific lenses.

COMPETITOR BENCHMARK

Café Maud vs the field

Side-by-side reputation read against the closest competitors — same category, same geography, same buyer set.

The headline

Café Maud holds a competitive middle position with strong food quality and atmosphere but faces significant challenges in communication, billing, and pricing perception. While it has the highest review volume (558), indicating strong customer engagement, it lags behind competitors in several operational areas that impact customer satisfaction.

Café Maud

You

4.4

/ 5.0 ★

Reviews

558

Response

Banter NYC - West Village

4.5

/ 5.0 ★

Reviews

127

Response

Category sentiment vs competitors

Thick teal line = you. Look for spokes where you're noticeably below a competitor — those are stealable wins.

BUSINESS KPI BENCHMARK

The numbers an owner actually cares about

Estimated revenue, traffic and share of voice — modelled from rating + review-count signals. Directional, not exact, but they translate the audit into the metrics that drive decisions.

Estimated annual revenue

$3,888,144

Gap to leader: $3,922,984

Monthly unique customers

1,860

~22,320/year (review-rate model)

Where you win

Staff Friendliness

Café Maud leads with 0.805 sentiment score, significantly outperforming Banter NYC - West Village (0.560) and competitive with other locations

Review Volume

With 558 reviews, Café Maud has nearly 3x more customer feedback than closest competitor, indicating strong market presence and customer engagement

Facility Quality

Strong facility sentiment (0.795) competitive with The Landing and better than standard Banter NYC location

Atmosphere

Solid atmosphere rating (0.775) though The Landing mentions 'great atmosphere' more frequently in praise

Where you lose

Communication

Major weakness at -0.265 sentiment while competitors range from -0.920 to 0.158, indicating systemic communication issues

Billing

Severe billing problems (-0.741) consistent across all competitors, but Café Maud lacks the positive operational aspects to offset this

Wait Time

Poor wait time perception (0.213) significantly behind Banter NYC - West Village (0.807)

Pricing

Weak pricing sentiment (0.260) compared to competitors who range 0.457-0.667

Overall Rating

4.42 rating trails The Landing (4.52) and Banter NYC - West Village (4.47)

Modelled head-to-head metrics

Brand	Rating	Reviews	Monthly visitors	Repeat rate	Est. revenue	Share of voice
Café MaudYou	4.4	558	1,860	48%	$3,888,144	24%
Banter NYC - West Village

Methodology: monthly visitors = review-count ÷ 12 ÷ 2.5% review-rate · repeat rate scales with rating (4.7★ = 58%, 4.3★ = 48%, 3.8★ = 36%, 3.0★ = 24%) · revenue = visitors × $65 ticket × (1 + repeat × 4.5 visits/year). Numbers are directional — replace with first-party data when available.