REPUTATION DASHBOARD · 132 2ND AVE, NEW YORK, NY 10003

Café Maud

A consolidated read across 547 reviews. Use the sub-tabs to drill into specific lenses.

OVERVIEW · KEY METRICS

The board-room view

A consolidated read across 547 reviews. Click any chart to drill in.

Average rating

4.5 ★

on 547 reviews

Reviews captured

547

Last 10 vs lifetime · 4.50 vs 4.50

Response rate

0% on negative reviews

Health score

Grade B-

Rating distribution

Sentiment

Mixed38
Neutral73
Negative52
Positive384

Gap analysis

Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).

Top gaps · higher = bigger problem

Each pillar's gap score, mention count, and average sentiment.

Billing: 74/100sentiment -0.74
7 of 547 reviews (1.3%) mention billing negatively, 8 total mentions. 1% of reviews (7/547) mention billing negatively (avg sentiment -0.74)
Communication: 40/100sentiment -0.26
7 of 547 reviews (1.3%) mention communication negatively, 13 total mentions. 1% of reviews (7/547) mention communication negatively (avg sentiment -0.26)
Cleanliness: 30/100sentiment -0.06
4 of 547 reviews (0.7%) mention cleanliness negatively, 6 total mentions. 1% of reviews (4/547) mention cleanliness negatively (avg sentiment -0.06)
Professionalism: 28/100sentiment +0.03
12 of 547 reviews (2.2%) mention professionalism negatively, 26 total mentions. 2% of reviews (12/547) mention professionalism negatively (avg sentiment +0.03)
Customer Service: 23/100sentiment +0.69
24 of 547 reviews (4.4%) mention customer service negatively, 169 total mentions. 4% of reviews (24/547) mention customer service negatively (avg sentiment +0.69)

Category sentiment

Which aspects pull the rating up — and which drag it down. Range −1 to +1.

Location
Strongly positive
+0.86
33 mentions
Staff Friendliness
Strongly positive
+0.81
317 mentions
Facility
Strongly positive
+0.80
174 mentions
Product Quality
Strongly positive
+0.77
328 mentions
Billing
Strongly negative
−0.74
8 mentions
Appointment Scheduling
Strongly positive
+0.74
13 mentions
Service Quality
Strongly positive
+0.70
229 mentions
Customer Service
Mostly positive
+0.69
169 mentions
Communication
Slightly negative
−0.26
13 mentions
Pricing
Slightly positive
+0.26
27 mentions
Wait Time
Slightly positive
+0.21
30 mentions
Cleanliness
Neutral
−0.06
6 mentions
Professionalism
Neutral
+0.03
26 mentions
Other
Neutral
−0.02
39 mentions
Atmosphere
Low sample · needs more data
Strongly positive
+0.95
1 mention
Overall
Low sample · needs more data
Strongly positive
+0.90
1 mention

Rating trend

Review volume

Top praise themes

What customers love about the brand.

Top complaint themes

What customers warn each other about.

Response rate by sentiment · overall 0%

Responding to negative reviews increases consumer trust by 45%.

52 unanswered negatives

These reviews have no owner response and are actively damaging your reputation. Studies show responding to negative reviews increases consumer trust by 45%.

Service Quality: 22/100sentiment +0.70

24 of 547 reviews (4.4%) mention service quality negatively, 229 total mentions. 4% of reviews (24/547) mention service quality negatively (avg sentiment +0.70)

Pricing: 20/100sentiment +0.26

8 of 547 reviews (1.5%) mention pricing negatively, 27 total mentions. 1% of reviews (8/547) mention pricing negatively (avg sentiment +0.26)

Wait Time: 20/100sentiment +0.21

8 of 547 reviews (1.5%) mention wait time negatively, 30 total mentions. 1% of reviews (8/547) mention wait time negatively (avg sentiment +0.21)

Product Quality: 19/100sentiment +0.77

21 of 547 reviews (3.8%) mention product quality negatively, 328 total mentions. 4% of reviews (21/547) mention product quality negatively (avg sentiment +0.77)

Staff Friendliness: 19/100sentiment +0.81

21 of 547 reviews (3.8%) mention staff friendliness negatively, 317 total mentions. 4% of reviews (21/547) mention staff friendliness negatively (avg sentiment +0.81)

Other: 9/100sentiment -0.02

3 of 547 reviews (0.5%) mention other negatively, 39 total mentions. 1% of reviews (3/547) mention other negatively (avg sentiment -0.02)