A consolidated read across 500 reviews. Use the sub-tabs to drill into specific lenses.
A consolidated read across 500 reviews. Click any chart to drill in.
Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).
Each pillar's gap score, mention count, and average sentiment.
8 of 500 reviews (1.6%) mention billing negatively. 2% of reviews (8/500) mention billing negatively (avg sentiment -0.89)
10 of 500 reviews (2%) mention communication negatively, 12 total mentions. 2% of reviews (10/500) mention communication negatively (avg sentiment -0.55)
9 of 500 reviews (1.8%) mention professionalism negatively, 12 total mentions. 2% of reviews (9/500) mention professionalism negatively (avg sentiment -0.36)
17 of 500 reviews (3.4%) mention pricing negatively, 35 total mentions. 3% of reviews (17/500) mention pricing negatively (avg sentiment -0.01)
30 of 500 reviews (6%) mention product quality negatively, 268 total mentions. 6% of reviews (30/500) mention product quality negatively (avg sentiment +0.69)
Which aspects pull the rating up — and which drag it down. Range −1 to +1.
What customers love about the brand.
What customers warn each other about.
Responding to negative reviews increases consumer trust by 45%.