A consolidated read across 896 reviews. Use the sub-tabs to drill into specific lenses.
A consolidated read across 896 reviews. Click any chart to drill in.
Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).
Each pillar's gap score, mention count, and average sentiment.
61 of 896 reviews (6.8%) mention billing negatively, 76 total mentions. 7% of reviews (61/896) mention billing negatively (avg sentiment -0.57)
64 of 896 reviews (7.1%) mention pricing negatively, 127 total mentions. 7% of reviews (64/896) mention pricing negatively (avg sentiment -0.03)
112 of 896 reviews (12.5%) mention communication negatively, 366 total mentions. 12% of reviews (112/896) mention communication negatively (avg sentiment +0.35)
95 of 896 reviews (10.6%) mention customer service negatively, 303 total mentions. 11% of reviews (95/896) mention customer service negatively (avg sentiment +0.36)
120 of 896 reviews (13.4%) mention service quality negatively, 642 total mentions. 13% of reviews (120/896) mention service quality negatively (avg sentiment +0.57)
95 of 896 reviews (10.6%) mention professionalism negatively, 523 total mentions. 11% of reviews (95/896) mention professionalism negatively (avg sentiment +0.59)
2 of 896 reviews (0.2%) mention product quality negatively. 2 of 896 reviews mention product quality negatively (avg sentiment -0.85)
2 of 896 reviews (0.2%) mention treatment approach negatively. 2 of 896 reviews mention treatment approach negatively (avg sentiment -0.93)
1 of 896 reviews (0.1%) mention ethical concerns negatively. 1 of 896 reviews mention ethical concerns negatively (avg sentiment -0.96)
1 of 896 reviews (0.1%) mention follow up negatively. 1 of 896 reviews mention follow up negatively (avg sentiment -0.95)
1 of 896 reviews (0.1%) mention organization negatively. 1 of 896 reviews mention organization negatively (avg sentiment -0.80)
1 of 896 reviews (0.1%) mention payment plans negatively. 1 of 896 reviews mention payment plans negatively (avg sentiment -0.85)
1 of 896 reviews (0.1%) mention staffing negatively. 1 of 896 reviews mention staffing negatively (avg sentiment -0.85)
1 of 896 reviews (0.1%) mention trust negatively. 1 of 896 reviews mention trust negatively (avg sentiment -0.92)
26 of 896 reviews (2.9%) mention wait time negatively, 88 total mentions. 3% of reviews (26/896) mention wait time negatively (avg sentiment +0.38)
50 of 896 reviews (5.6%) mention staff friendliness negatively, 512 total mentions. 6% of reviews (50/896) mention staff friendliness negatively (avg sentiment +0.75)
11 of 896 reviews (1.2%) mention appointment scheduling negatively, 35 total mentions. 1% of reviews (11/896) mention appointment scheduling negatively (avg sentiment +0.29)
Which aspects pull the rating up — and which drag it down. Range −1 to +1.
What customers love about the brand.
What customers warn each other about.
Responding to negative reviews increases consumer trust by 45%.