REPUTATION DASHBOARD · 75 8TH AVE, NEW YORK, NY 10014

West Village Veterinary Hospital

A consolidated read across 387 reviews. Use the sub-tabs to drill into specific lenses.

COMPETITOR BENCHMARK

West Village Veterinary Hospital vs the field

Side-by-side reputation read against the closest competitors — same category, same geography, same buyer set.

The headline

West Village Veterinary Hospital performs competitively with a 4.76 rating, ranking second among competitors. The hospital excels in compassion, cleanliness, and wait times but lags significantly in billing sentiment and customer engagement response rates compared to competitors.

West Village Veterinary Hospital

You

4.8

/ 5.0 ★

Reviews

387

Response

21%

Glendale Veterinary Clinic

4.7

/ 5.0 ★

Reviews

437

Response

26%

Category sentiment vs competitors

Thick teal line = you. Look for spokes where you're noticeably below a competitor — those are stealable wins.

BUSINESS KPI BENCHMARK

The numbers an owner actually cares about

Estimated revenue, traffic and share of voice — modelled from rating + review-count signals. Directional, not exact, but they translate the audit into the metrics that drive decisions.

Estimated annual revenue

$3,048,786

Leading by $3,770

Monthly unique customers

1,290

~15,480/year (review-rate model)

Where you win

Wait Time Experience

Highest wait time sentiment at 0.94 vs competitors ranging 0.77-0.89, indicating superior scheduling efficiency

Cleanliness Standards

Best cleanliness sentiment at 0.96 vs competitors at 0.89-0.94, demonstrating exceptional facility maintenance

Compassionate Care

Leads in compassion sentiment at 0.98 with 'compassionate care' as top praise (18 mentions) vs competitors

Attention to Detail

Perfect 0.95 attention to detail sentiment, showing superior thoroughness in patient care

Where you lose

Customer Engagement

Lowest response rate at 21.2% vs competitors at 25.6-30.6%, indicating poor customer communication follow-up

Billing Experience

Worst billing sentiment at -0.34 vs competitors ranging -0.49 to 0.22, showing significant billing process issues

Pricing Perception

Lowest pricing sentiment at 0.57 vs competitors at 0.67-0.74, indicating customers find services overpriced

Communication Quality

Lower communication sentiment at 0.74 vs Small Door's 0.77, with communication being top competitor complaint

Modelled head-to-head metrics

Brand	Rating	Reviews	Monthly visitors	Repeat rate	Est. revenue	Share of voice
West Village Veterinary HospitalYou	4.8	387	1,290	58%	$3,048,786	26%
Glendale Veterinary Clinic

Methodology: monthly visitors = review-count ÷ 12 ÷ 2.5% review-rate · repeat rate scales with rating (4.7★ = 58%, 4.3★ = 48%, 3.8★ = 36%, 3.0★ = 24%) · revenue = visitors × $65 ticket × (1 + repeat × 4.5 visits/year). Numbers are directional — replace with first-party data when available.